Frequently asked questions
When do you host auctions?
We host one auction per month. Our auctions are held on a Sunday and commence at 10.30am.
Are your auctions only online?
Yes, our auctions are currently held online via our partners at Invaluable.com. We host 2-3 public viewing days prior to each auction, where you can come in and experience the items in-person at 185 Moorabool St, Geelong.
What are your buyer and seller commissions?
Our Buyer’s Premium is 20%.
Our Sale Commission is 20%.
We do not charge Lotting or Photography fees. If bidding online through Invaluable, they will charge buyers a further 5% commission, which makes the online Buyers Premium 25%.
How do I pay when I win an item?
We accept Eftpos, Cash, Credit Card, Bank Transfer & PayPal. Please note that credit cards attract a surcharge of 1.5% and PayPal attracts a fee of 2.6%. Please view Payment Options for more details.
Do you offer pick up?
Yes, we have a subsidiary delivery service that can assist with collection of goods at cost.
Can I bid online?
Yes, buyers can bid live online via Invaluable. The winning online bid will be recorded and accepted on auction day. If your online bid is successful, an invoice shall be sent out to you the day following auction.
When are Catalogues available?
Catalogues are available on our website approximately 4-5 days prior to auction. To receive an email notification when our catalogues become available, we recommend subscribing to our Mailing List.
Can I set a reserve on my item/s?
Yes, reserves can be set on items that fit within our auctioneer’s appraisal estimate. A minimum $200 Reserve applies.
When do you pay out sellers of sold items?
We process funds to sellers two weeks following auction day. Please allow up to 14 days to receive your payment via Bank / Wire Transfer.
When are your viewing days & times?
We are open for viewing on the Friday & Saturday prior to the Auction Day. Viewing is available between 10am - 5pm.
When do items have to be paid for?
All items must be STRICTLY paid for by the Wednesday following auction (within 3 business days). All items must be collected by bidders by 5pm Wednesday unless prior arrangements have been made with staff.
Can I bring items in to sell without an appointment?
Appointments are compulsory. To book an appointment, please contact our friendly team via email or phone.
How many times can I re-enter an unsold lot?
Items that are unsold due to the reserve price not being met may be re-entered into the following auction only once. Reserve price must be lowered by a minimum 20% the second time.
Where can I park when I bring my items in to sell or pickup?
You may park your vehicle in Ryan Place (North), which is located at the rear of our building. Alternatively, if you have smaller goods, parking is generally available at the front of our building on Moorabool Street.
I am after a particular item, can you keep an eye out for me?
We sure can! If you collect something or are in search of a particular item, you may fill out our Collectors Form and we will add you to our database.
Do you offer Postage & Shipping?
Absolutely! We have an in-house packing team dedicated to getting your winning purchases to your door in a safe and timely manner. We are able to send parcels to all parts of the globe. Find out more on our Postage page.
What if my item arrives broken?
Our customers can attest to our first-class packaging when it comes to fragile items. We have sent goods to all parts of the world and take the same care with each and every item. Unfortunately, we cannot control how Third Party Postal Services treat parcels, therefore in the rare case of a breakage, we do NOT accept liability or refunds. Please read our T&C’s for more information.
Do you publish auction results?
All past auctions and results are published on Invaluable, in which you may access at any time if you have an account. To find out more about Invaluable, please click here.